Original publication date: May, 2004

Activating/Inactivating Clients vs Activating/Inactivating Profiles

All clients in the Softshare 'CATS database have an active status associated with them. The state of this field determines the status of the client in the eyes of the user or center. It has no bearing on a client's profile status. In order to inactivate or activate a client's profile, the Inactivate or Activate button found in the Bid Match Options area of a client record must be clicked.

The reason we offer two levels of activation is because you could have a client who is receiving counseling, but not receiving bid matches. In other words, the client is active, but the profile is inactive.